Just so where upfront with the legal jargon, here's the fine print.

Terms of Service (Edge Central Pty Ltd).

By purchasing any hosting or additional service or product from Edge Central Pty Ltd, you (Known from this point forward as The Customer) are entering into an agreement with Edge Central that is bound by the Terms of Service (“TOS”) outlined in this document. This Agreement shall be construed in all respects in accordance with the laws of the state of NSW Australia, applicable to contracts enforceable in that state. By completing the ordering process, you agree to have read, understood, and be bound by these Terms of Service.


1.1 Hosting service – Any shared, reseller, virtual, or dedicated service used to store and deliver web-based content.
1.2 Additional services – Any product or service that is considered an “addon” to a primary hosting service, or which covers one-off charges for additional work carried out by a Edge Central staff member.

1.3 Resource usage – Any and all allocated resources provided to the customer to allow for the storage and delivery of the web-based content within a hosting service. This includes but is not limited to disk space, Memory, CPU, Bandwidth

1.4 Subscription – The term (monthly, quarterly, semi-annually, annually, biennially, triennially) applicable to the purchased service.

1.5 Edge Central Control Panel – An account management interface for managing the billing aspects of hosting or additional services purchased including invoices, contact information, and domain registrations.

  1. FEES

2.1 Payment – Establishment of any hosting or additional service is dependent upon receipt by Edge Central of payment of stated charges as outlined on the Edge Central website or any other documentation or custom quote provided to The Customer. Subsequent payments are due on the anniversary date of the subscription term in advance for the following subscription term’s service. All service fees are disclosed within a product description or will be disclosed to The Customer prior to payment being required for any custom quotations or services ordered via phone. Some services (e.g. PAYG) are billed monthly in arrears and payments are calculated based off the usage for the Service within the month.

2.2 Setup Fee – The Customer agrees to pay in advance and in full any amount of a non-recurring nature required for the initial deployment of the purchased hosting service. Any such fees are listed as setup fees in the service description or will be disclosed in any custom quotations prior to any server provisioning, equipment acquisition or installation by Edge Central.

2.3 Recurring Fee – All subscriptions for hosting services provided by Edge Central are recurring by nature and The Customer agrees to pay any recurring fees listed in the Service description in advance each anniversary date until such time as The Customer submits a cancellation request in accordance with these Terms of Service.

2.4 Non-Refundable Fees – Certain fees paid to Edge Central are considered non-refundable due to the nature of the product or service purchased and this includes but is not limited to the following:

2.4.1 Third Party Products – Products supplied by Edge Central where Edge Central acts as a reseller for another provider (e.g. domain registrations, SSL certificates, third party product licenses) are provided as non-refundable products and refunds cannot be provided once the product has been activated on an account.

2.4.2 Advanced Administration Time – Services where additional labour is to be carried out by Edge Central staff are non-refundable once the additional labour has been carried out.

2.5 Additional Resource Usage Fees – Should a Customer exceed the total amount of included hosting resource utilisation as described in Service Definitions the customer agrees that overage fees will apply and be due immediately. Current pricing for additional resource utilisation will be located on http://www.edgecentral.com.au on the relevant product page.

2.6 Invoices and Statements – invoices are provided to The Customer by email using the contact email address assigned to The Customer or any additional billing contacts within the Edge Central billing system. Invoices cannot be sent via postal mail or any other courier style service.

2.7 Statements – Edge Central does not provide written or printed statements, however an account’s invoice history is always available for viewing by The Customer within the Edge Central Control Panel.

2.8 Failure to Pay – Edge Central may temporarily deny service or terminate this Agreement upon the failure of The Customer to pay a subscriptions applicable recurring fees where the fees reach 28 days past due. Such termination or denial will not relieve The Customer of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees. Accounts that are not collectable by Edge Central may be turned over to an outside collection agency for collection which may result in additional fees or fines being payable.


3.1 Money Back Guarantee – Edge Central provides a 30-day Money Back guarantee for shared or reseller hosting services ordered under a subscription period of monthly or greater.

3.2 Refunds – All payments to Edge Central are non-refundable, except where the money back period is applicable and the refund request is made within 30 days of the service signup date for shared hosting. One time setup and additional fees are non-refundable except where an ordered hosting or additional service cannot be provided by Edge Central. Where an ordered service cannot be provided but an alternative service is provided in its place, all applicable one-time setup fees will remain payable. Refunds are not provided automatically and must be requested by the customer within 30 days of requesting cancellation. Refunds are provided at our sole discretion.

3.3 Disputes – All overcharges or billing disputes must be reported within 60 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in Edge Centrals sole discretion is deemed a valid charge under the provisions of these Terms of Service, you agree to pay Edge Central an “Administrative Fee” of not less than $50 and not more than $150

3.4 Service Cancellation by The Customer – Edge Central provides an ongoing recurring service which will remain active until such time as The Customer submits a cancellation request by completing the online cancellation form available within their Edge Central Control Panel. Requests for cancelling accounts must be submitted 2 business days prior to the next due date to ensure no further fees are payable.

3.4.1 No Cancellation Fee – Edge Central does not charge a cancellation fee and does not refund prepaid fees except where the Money Back Guarantee is applicable.

3.4.2 No Access to Account – If The Customer wishes to cancel a service and is unable to access the Edge Central Control Panel for any reason, The Customer must make contact with Edge Central via phone or support ticket to obtain necessary login information or instructions to proceed with the cancellation request.

3.4.3 Customer Data – Upon successful cancellation of a hosting service, all data stored within the cancelled service will be securely destroyed. Edge Central does not provide any guarantees that The Customer’s data will be retrievable once the cancellation process has been completed.

3.5 Service Cancellation by Edge Central – Edge Central may cancel The Customer’s hosting service for any breach of these Terms of Service or the AUP without prior notification. Edge Central does not provide any guarantees that The Customer’s data will be retrievable once the cancellation process has been completed.


4.1 Account Owner – The highest authority of a single Edge Central Control Panel Account is considered the Account Owner. Individual hosting or additional services that are associated with an account, are controlled by the Account Owner and modifications and updates to an account’s information can only be actioned by the Account Owner or their Authorised Additional Contact. The Account Owner is established at the time the account is created. The details of an Account Owner must be that of a real person. It is not permitted to use fictitious or “fake” names for the details of an Account Owner. Accounts containing fictitious or “fake” names, and contact details that do not reflect the details of a real person may be suspended or terminated without notice.

4.2. Account Information – The Customer warrants that all information provided to Edge Central is truthful and correct and accurate and up to date and that the person designated as the Account Owner is of or above 18 years of age and is legally empowered to act and enter into this contract as The Customer or on behalf of The Customer as indicated on the relevant application form.

4.2.1 Maintaining Account Information – The Customer is responsible for maintaining the contact information stored within their account and failure to maintain up to date contact information does not warrant the waiving of any fees, overdue fees, or warnings issued by Edge Central.

4.3 Authorised Additional Contact – The Account Owner may add and authorise an additional contact person or persons to act on their behalf. The Account Owner is limited to adding one additional billing contact and a maximum of three additional technical contacts and accounts found to have more than the allowed maximum additional contacts will be requested to remove the excess to ensure adherence to the limits.
For any additional contact added to an account to be able to request account modifications, the Authorised Additional Contact must be configured as a sub-contact with their own login information and have appropriate permissions set. If the Authorised Additional Contact is not activated as a sub-account, the contact will only have limited permissions to support for a service and will not be able to request configuration changes to the hosting or DNS.

4.4 Account Transfer – The Account Owner role can be transferred to another Authorised Additional Contact or Edge Central Customer by contacting our billing support team to obtain the appropriate steps. To contact billing support via the ticket system, please click here.

4.5 Account Closure – An account will be automatically deactivated when no active hosting or additional services are being operated under the account.


5.1 Domain Registrations – successful domain registrations that have completed the registration process and are considered active by the Domain Registrar are final and cannot be cancelled or refunded. Some domain extensions may require additional information to complete the registration and Edge Central provides no guarantees that an ordered domain registration will be successful. It is The Customer’s sole responsibility to ascertain what information is required to register a particular domain prior to placing any domain registration orders.

5.2 Domain Transfers – Domain transfers typically take 5-7 days to complete once final authorisation has been received by the Domain Registrar, with the exception of .au domains which take 48 hours once final authorisation has been actioned. Edge Central has no authority to speed up a domain transfer and cannot place any guarantees on how long a transfer will take to complete. The Customer must ensure all contact information is updated with current Domain Registrar and the appropriated transfer codes have been obtained prior to placing a domain transfer order with Edge Central.

5.3 Domain Renewal – Domains must be renewed prior to their expiration date to avoid the domain becoming inactive. Multiple notifications are sent to The Customer advising them of upcoming domain renewals starting from 60 days prior to the listed expiry date. Edge Central has no control over keeping the domain active once it has reached its expiry and does not take responsibility for a website becoming inaccessible due to The Customer not renewing their domain.


6.1 Support Boundaries – Edge Central provides technical support to its direct customers only and does so in accordance within defined support boundaries. Edge Centrals support is designed to assist customers with the use of and connections to the hosting service and does not extend to diagnosing or fixing issues that relate to the coding of a website or web application hosted within The Customer hosting service. Full details of Edge Centrals support boundaries are provided in the following documents:
Support Boundaries

6.1.1 Support to Customers of The Customer – Edge Central does not provide direct technical support to customers of The Customer. Resellers, Affiliates, and customers who have multiple individual hosting accounts under a single Edge Central Control Panel account must not advise their customers to contact Edge Central directly and should instead contact Edge Central on their customer’s behalf. Edge Central is happy to assist with all support issues that fall within the scope of our support boundaries when contacted by The Customer.

6.2 Advanced Support – Where Edge Central can and agrees to provide advanced support to The Customer, additional service fees are required for the provision of the advanced support. Fees for advanced support are payable in advance based on the time estimated by Edge Central for the additional task to be carried out. Edge Central provides no guarantees that an issue or task will be resolved within the estimated time, and if further time is required, additional advanced support time will need to be paid for prior to any further labour being carried out.

6.3 Responsibility for Content and Account Activity – The Customer is solely responsible for the content stored on and served by the hosting service purchased and the activity of any scripts or email services created under the hosting service. The Customer must maintain the security of all account passwords and applications or scripts and ensure all scripts under the hosting service are free from malicious content that may harm any part of the Edge Central infrastructure, other client accounts hosted by Edge Central, or the external systems of visitors viewing the hosted content.

6.3.1 Acceptable Usage – The Customer must ensure at all times they comply with Edge Centrals Acceptable Usage Policy (AUP) and must not host any content or allow any account activity that breaches the AUP. Breaches to the AUP are governed by the following conditions: First violation – When Edge Central determines a hosting service has violated any element of the AUP, The Customer shall receive an email warning advising of the violation. The hosting service may at Edge Centrals discretion be subject to a temporary suspension until the customer to agrees to cease any violations, at which point Edge Central will unsuspend the service. Second Violation – When Edge Central determines a hosting service has committed a second violation of any element of the AUP, the hosting service shall be subject to immediate suspension or termination without further notice. Suspension of Service or Cancellation – Edge Central reserves the right to suspend access to The Customer’s hosting service if in the judgment of Edge Central, The Customer’s service is the source or target of the violation of any of the terms of the AUP or these terms of service. If inappropriate activity is detected, all accounts of The Customer in question will be deactivated until an investigation is complete. Prior notification to the Customer is not assured and in extreme cases, law enforcement will be contacted regarding the activity. The Customer will not be credited for the time the hosting service is suspended.

6.3.2 Web applications – The Customer must ensure all web applications utilised on the hosting service are kept secure, patched and up to date. Open source applications are vulnerable to attacks via exploits in the software, and the developers of the software generally provide updates when vulnerabilities have been detected. It is The Customer’s responsibility to install any and all updates/patches to maintain the application’s security. If The Customer does not have the required skill to perform the updates, The Customer will need to employ the services of a Web Developer who is able to assist.

6.3.3 Maintaining Compatibility – The nature of shared hosting environments and server applications such as Apache, PHP and MySQL is that they are constantly being updated to maintain stability, performance and security. Keeping web based applications patched and up to date ensures both a secure website and data, and is also essential to maintain compatibility with changes in server applications. Edge Central incrementally updates all server applications on a regular basis and it is the responsibility of The Customer to maintain installed web applications to ensure compatibility with the latest stable and supported releases of all server applications.

6.4 Resource Usage – All hosting services purchased have a variety of resource limitations applied in accordance to the applicable plan associated with the service. It is The Customer’s responsibility to ensure their hosting service does not exceed the resources allocated and to upgrade their service if it is determined more resources are required to continue the smooth operation of a hosting service.

6.4.1 Resource Usage Abuse (excludes Dedicated Server Customers) – Edge Central implements per account resource restrictions on all Shared, Reseller and VPS hosting services which will vary from plan to plan. In addition to these, customers must not:
1. Use 50% or more of the allocated CPU resources for more than 60 seconds.
2. Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
3. Run an account on any shared or reseller server as a file store for content not related to the operation and delivery of their web applications or that may breach the Edge Central AUP.
4. Run any type of indexing software on any shared or reseller server.
5. Run any software that interfaces with an IRC (Internet Relay Chat) network.
6. Run any type of bit torrent application or tracker or participate in any illegal file-sharing activities.
7. Run cron tasks on a shared or reseller server with intervals of less than 5 minutes.
8. Run excessively large MySQL databases on shared or reseller servers. Databases with an excessive number of MySQL tables (in excess of 1000) or of a size greater than 1GB can negatively affect the performance of the server and are strictly forbidden.
9. Run any MySQL queries longer than 15 seconds on shared or reseller servers. MySQL tables should be indexed appropriately and regularly maintained to ensure individual tables do not contain an excessive number of rows.
10. Store multiple backups of a hosting service on any shared hosting server. Backup archives created by a server’s backup tools are designed to be downloaded off the server for maintaining offsite backups. Making backups that contain other backup archives can cause heavy load on the storage arrays and is strictly forbidden. Any hosting services found to have multiple backups on the server may have them removed without prior notification.
11. Store emails in the trash folder for longer than 30 days. Emails that have been in the Trash folder for more than 30 days will be automatically deleted.
12. Use excessive VPS Resources due to misconfiguration. Where a customer has a self-managed or managed VPS we may make minor configuration changes without notice if that server’s configuration is negatively affecting other VPS Servers on the same host node.
13. Store files in the cPanel trash folder. When files are deleted using the File Manager in cPanel they are temporarily stored in the cPanel Trash Folder. This folder containing deleted files will be automatically cleared every 30 days.

6.4.2 Inodes – Every file hosted on Edge Central servers uses 1 inode and accounts considered to be using an excessive number of inodes on shared or reseller servers will be required to upgrade their hosting service or remove some of the files from their hosting service. For shared and reseller hosting services an inode count of 200,000 or more is considered excessive and is generally the result of issues within a web application or a web application configuration that is not appropriate for a shared hosting environment. We recommend maintaining less than 100,000 inodes per account for optimal performance. For VPS hosting an inode count of 4,000,000 or more is considered excessive.

6.4.3 Bandwidth / Data Transfer Monitoring – Bandwidth / Data Transfer is monitored in a variety of ways across our range of services as outlined below:
1. Shared Business and Reseller hosting plans that include “Unlimited” bandwidth are only monitored for high usage. This is done to ensure services using large amounts of bandwidth are doing so in accordance with our Terms of Service.
2. All bandwidth is monitored on a calendar month cycle and may not correspond to the exact billing cycle of the service.
3. Customer alerts are sent to the registered contact email address on file prior to any fixed bandwidth quota being reached. It is The Customers responsibility to contact Edge Central to apply a suitable upgrade or add-on for the affected service to cover any extra usage beyond the fixed plan quota.
4. For Shared hosting plans with fixed bandwidth quotas, exceeding the assigned quota will result in overage charges being applied. To avoid the higher overage charges, the service needs to be upgraded to the next plan that provides sufficient bandwidth to meet the customers requirements.
5. For Reseller hosting plans with fixed bandwidth quotas, exceeding the assigned quota will result in the Reseller service and all sub-accounts being suspended until the plan is upgraded with additional bandwidth. to purchase additional bandwidth, the service needs to be upgraded to the next plan that provides sufficient bandwidth to meet the Reseller’s requirements.
6. For VPS plans with fixed bandwidth quotas, exceeding the assigned quota will result in overage charges. To avoid the higher overage charges, the service needs to be upgraded to the next plan that provides sufficient bandwidth to meet the service’s requirements.
7. For Dedicated and Virtual Dedicated Server plans with fixed bandwidth quotas, exceeding the assigned quota will result in overage charges. To avoid the higher overage charges, the service needs to be upgraded to the next plan that provides sufficient bandwidth to meet the service’s requirements.

6.4.4 Bandwidth Abuse – Edge Central reserves the right to shape, suspend, or terminate the service of any customer that is causing issues or performance problems for other customers on the Edge Central network. Edge Central reserves the right in a situation where a customers traffic is causing unviable costs to its business to either charge the customer at a rate that is viable (change plan/rate) or suspend/terminate the service.

6.5 Gaming Servers – Edge Central does not allow gaming servers on any part of our network. Services that are found to be in breach of this clause face immediate suspension without prior notification.

6.6 Media Streaming – Edge Central does not allow media streaming on Web Hosting, or Reseller Hosting plans. Customers wishing to deliver media-streaming services should use Dedicated Server Plans. Services that are found to be in breach of this clause face immediate suspension without prior notification.


7.1 Third Party Applications and Licenses – Edge Central may provide access to additional third party software and/or services (“Third Party Products“) through reseller or other commercial agreements Edge Central has established with certain vendors (“Third Party Vendors”). Unless otherwise stated, The Customer understands that product support for Third Party Products is provided by Edge Central and not by the Third Party Vendor. Neither Edge Central nor any Third Party Vendor makes any representations or warranties, express or implied, regarding any Third Party Products. The Customer expressly acknowledges and agrees that use of Third Party Products is at The Customer’s sole risk and such third party products are provided “as is” and without representation or warranty of any kind from Edge Central or any Third Party Vendor, including without limitation, any implied warranty of merchantability, fitness for a particular purpose, accuracy or completeness of responses or results, correspondence to description, or non-infringement of third party rights. To the maximum extent permitted by applicable law, neither Edge Central nor any third party vendor will be legally responsible for any damages, whether direct, indirect, or consequential, arising from the use or inability to use any third party product. The Customer agrees to observe the terms of any license and/or applicable end user subscriber agreement for Third Party Products and The Customer shall be fully liable to Third Party Vendors and/or Edge Central with respect to any improper use of such Third Party Products or violation of license agreements with them and/or applicable end user subscriber agreements.

7.2 Microsoft Licensing – Where licensing for Microsoft software has been purchased through Edge Central, The Customer agrees to abide by the Microsoft Licensing terms, and were user licenses are being purchased, it is the customer’s responsibility to ensure they accurately report and obtain the appropriate level of user licenses for their uses as outlined in Microsoft’s licensing terms.
7.3 Feature Availability – Edge Central provides no guarantees that any or all of the features available within a Third Party Product will be supported or made available to The Customer. It is at the sole discretion of Edge Central to determine which features are enabled and whether Edge Central will provide support for the use of enabled features.


8.1 Disclosure to Law Enforcement – Edge Centrals AUP specifically prohibits the use of our service for illegal activities and The Customer agrees that Edge Central may disclose any and all customer information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to The Customer. Edge Central reserves the right to immediately terminate any hosting service found to be hosting content and performing activities of an illegal nature.

8.2 System and Network Security – Users are prohibited from violating or attempting to violate the security of the Edge Central Network. Violations of system or network security may result in civil or criminal liability. Edge Central will investigate occurrences which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations. These violations include without limitation:
1. Accessing data not intended for such User or logging into a server or account, which such User is not authorised to access.
2. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation.
3. Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, “flooding”, “mail bombing” or “crashing”.
4. Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
5. Taking any action in order to obtain services to which such User is not entitled.

8.3 Disclaimer – Whilst every effort is made to ensure the information provided on the Edge Central website and by Edge Central staff is accurate and free from errors, Edge Central provides no warranties, either express or implied, including but not limited to the service’s fitness for a particular purpose, except where to not offer any such warranties would be deemed unlawful as defined by the Competition and Consumer Act 2010 (Cth).

8.4 Limitation of Liability – Edge Central provides no guarantees that any hosting or additional service provided will be free from errors or interruptions. Edge Central will not accept liability for any costs or losses incurred by The Customer that result from:
1. the use of or inability to use any Edge Central service;
2. any errors, mistakes, omissions, interruptions, defects, or delays in operation or delivery;
3. unauthorised access to Edge Centrals data or services,
4. the suspension or termination of services due to breaches of the AUP.
5. the suspension or termination of services due to obligations under law

8.5 Indemnification – The Customer agrees to indemnify Edge Central from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against Edge Central, that may arise or result from the use of any product or service Edge Central provides.

8.6 Modification to these Terms – Edge Central reserves the right, at any time and from time to time, to amend or to modify these Terms of Service without prior notice to you, provided that if any such alterations constitute a material change to these Terms of Service, Edge Central will notify you by posting an announcement on the Website. Amendments and modifications shall take effect immediately when posted on the Website. By continuing to access or use the Services after any such amendments or modifications, you agree to be bound by such amended or modified Terms of Service. For this reason, we encourage you to review the Terms of Service whenever you use the Services. If you do not agree to any change to these Terms of Services, then you must immediately stop using the Services.

Privacy Policy (Edge Central Pty Ltd).

Edge Central Pty Ltd (We or Us) are committed to protecting and maintaining the privacy of all individuals with whom we deal. We are also committed to complying with the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles.

This policy explains how we manage the personal information that we collect, hold, use and disclose. It also explains how to contact us if you have any further queries about our management of your personal information.

This policy applies to you only to the extent that the collection and handling of your personal information by us is subject to the Privacy Act 1998 (Cth).

What is personal information?

Personal information is information or an opinion (regardless of its accuracy or form) about an individual, or from which the identity of a person is reasonably identifiable. It includes your name, age, gender and contact details.

What kind of personal information do we collect and hold?

We only collect personal information about you that is reasonably necessary for our functions or activities.

The type of personal information which we collect and hold includes your:

  • contact details such as your name, phone number, residential address and email address;
  • financial information such as your bank or credit card details; and
  • historical information such as your prior service provider.

How do we collect your personal information?

We only collect personal information about you in the manner permitted by the Privacy Act 1998 (Cth).

We may collect your personal information from you in a number of ways including in person, by phone, through our website or by email.

We may also collect your personal information from related bodies corporate, from third parties, such as from our professional advisers, and from organisations engaged by us to carry out functions on our behalf.

How do we hold your personal information?

When holding your personal information, we are required by the Privacy Act 1998 (Cth) to take reasonable steps:

  • to ensure that your personal information that we collect, hold, use and disclose is accurate, complete and up-to-date;
  • to protect your personal information from misuse, interference and loss, as well as from unauthorised access, modification or disclosure; and
  • to destroy or permanently de-identify your personal information if we no longer require that information for any purpose that is permitted by the Privacy Act 1998 (Cth).

For what purposes do we collect, hold and use your personal information?

We collect, hold and use your Personal Information for the following purposes:

  • to provide the products and services which we offer (whether directly or through a related body corporate);
  • to perform the functions and activities related to our business, including billing and account management; and
  • to manage our relationship with you including by contacting you about our products or services, the products or services of related organisations, and any news or events that we think may be of interest to you.

Our range of products and services, as well as our functions and activities, and those of our related bodies corporate and service providers may change from time to time.

Who do we disclose your personal information to?

In order to carry out the above-mentioned purposes, we may disclose your personal information to persons, related bodies corporate or other organisations such as our professional advisers and regulatory bodies. We may also disclose your personal information to the organisations from which we collect your information.


We may use your personal information to contact you (including by phone, text message or email) about products or services which we think may be of interest to you. This may include our own, our related body corporate or a third party’s products or services.
In particular, we may contact you about products and services we think may be of interest to you after you cease to do business with us. For example, we might contact you about new products or services you may be interested in.

How can I opt-out of receiving marketing material?

You may opt-out of receiving marketing information from us and our related bodies corporate at any time by:

  • Logging into your My Account area
  • submitting a request through our support portal
  • calling us on 1300 256 770

Please allow five working days for your request to be actioned by us.

What if I don’t want to give you my personal information?

You’re not required to give us your personal information. However, we may not be able to provide you with the products or services that you request of us.

How can you access and seek correction of personal information held by us?

You can access or seek correction of your personal information by:

  • Logging into your My Account area and correcting your information; or
  • submitting a request
  • calling us on 1300 256 770
  • by mail at Level 25, (Aurora Place), 88 Phillip Street, Sydney NSW 2000

We will give you access to your personal information if practicable, and will take reasonable steps to amend any Personal Information about you that is inaccurate or out of date.

We may refuse you access to, or we may refuse to correct, your personal information in certain circumstances permitted by the Privacy Act 1998 (Cth). In such a case, we will provide you with written notice of the reasons for our decision.

We do not charge a fee to give you access to your personal information. However, we reserve the right to do so depending on the nature and extent of your request.

How can you complain about a breach of the Australian Privacy Principles and how will we deal with your complaint?

If you have any questions, concerns or complaints about how we collect or manage your personal information, then you may raise that matter with our Privacy Officer. Our Privacy Officer can be contacted as follows:

  • calling us on 1300 256 770
  • submitting a request
  • by mail, at Level 25, (Aurora Place), 88 Phillip Street, Sydney NSW 2000

We will endeavour to promptly respond to your questions, concerns or complaints. We will also endeavour to resolve any concerns or complaints that you may have to your satisfaction. However, if you are unhappy with our response, you can complain to the Office of the Australian Information Commissioner (www.oaic.gov.au), who may investigate the complaint further.

Are we likely to disclose your personal information to overseas recipients?

We are required to do so in those instances in order to provide you with our products or services, or manage our relationship with you.

If we transfer your personal information outside Australia, we will comply with the requirements of the Privacy Act 1998 (Cth) that relate to trans-border data flows.

What if I have further questions?

If you have any questions about our privacy policy, then you may contact our Privacy Officer whose contact details are listed above. If you have questions about the Privacy Act 1998 (Cth), then you may contact the Office of the Australian Information Commission.

Acceptable Use Policy (Edge Central Pty Ltd).

The Edge Central Acceptable Use Policy (“AUP”) is provided to give The Customer and users a clear understanding of what Edge Central expects of them while using any Edge Central hosting service. While Edge Central is firmly committed to the principles of free speech, certain activities that may be damaging to the resources of both Edge Central, the Internet and cannot be permitted under the guise of free speech. The resources of Edge Central and the Internet are limited, and abuse of these resources by one user has a negative impact on the entire community.

If you are the operator of a hosting service with Edge Central, it is a condition of the continuance of your hosting service that you agree with and agree to adhere to any and all conditions of this AUP.


1.1 – The AUP applies to all users of Edge Central services who:

  1. access our services but do not have an account;
  2. pay a service fee to Edge Central for a hosting service;
  3. pay a customer of Edge Central to host content on a hosting service located on Edge Centrals infrastructure.

2.1 – All hosting services provided by Edge Central to The Customer. Failure to comply with this AUP will be considered a breach of the AUP and will be handled in accordance with the Edge Central Terms of Service.


3.1 – The enforcement of Edge Centrals AUP is designed to:

  1. Ensure reliable service to our customers;
  2. Ensure security and privacy of our systems and network, as well as the networks and systems of others;
  3. Comply with existing laws;
  4. Maintain our reputation as a responsible service provider;
  5. Encourage responsible use of the Internet and discourage activities which reduce the usability and value of Internet services;
  6. Preserve the value of Internet resources as a conduit for free expression and exchange of information;
  7. Preserve the privacy and security of individual users and companies.

4.1 Service Monitoring – We routinely monitor the activity of accounts for the purposes of measuring system resource utilisation, the preparation of billing records, and to maintain the security of files being transferred to and from our services. This monitoring may result in us further investigating a hosting service and we will respond appropriately if we become aware of inappropriate use of the service.

4.2 Reporting Violations of this AUP – Edge Central requests that anyone who believes that there is a violation of this AUP direct the information to the Abuse Department at abuse@edgecentral.com.au.

When submitting your request, please provide the following information:

  1. The IP address used to commit the alleged violation
  2. The date and time of the alleged violation, including the AEST time zone
  3. Evidence of the alleged violation

E-mail with full header information provides all of the above, as do system log files. Other situations will require different methods of providing the above information. Edge Central may take any one or more of the following actions in response to complaints:

  1. Issue written or verbal warnings
  2. Suspend the Member’s account
  3. Terminate the Member’s account
  4. Charge the Member for administrative costs and/or reactivation charges
  5. Bring legal action to enjoin violations and/or to collect damages, if any, cause by violations

5.1 Prohibited or Restricted Content – You may not use a Edge Central hosting service to:

5.1.1 – Publish content that is deemed to be unlawful, indecent or objectionable. This includes without limitation narrative descriptions, graphics (including photographs, illustrations, images, drawings, logos), executable programs, video recordings, and audio recordings. All pornographic content and sex-related merchandising is prohibited on all Edge Central services. This includes sites that may infer sexual content or links to adult content elsewhere. Edge Central will be the sole arbiter in determining violations of this provision.

5.1.2 – Publish content that promotes or links to sites that promote any illegal activity or activity that may be damaging to Edge Central services or any other service on the Internet. Examples of unacceptable content or links without limitation are:

  1. Pirated software;
  2. Programs or archives that provide the functionality to gain unauthorised access to other systems or networks of any kind;
  3. Warez sites;
  4. Files or web pages that contain viruses, trojans, malware or other applications designed to access a user’s equipment or information with illegal intentions and/or without the knowledge of the user;
  5. Content that promotes activities of a violent, destructive or terrorist nature

5.1.3 – Publish or transmit content that results in, or could result in, damage to property or injury to any person or that infringes on any person’s rights or constitutes harassment or a misuse of any person’s confidential information.

5.1.4 – Collect, or attempt to collect, personal information about third parties without their knowledge or consent.

5.1.5 – Publish content that enables a minor to access material inappropriate for a minor or to establish or try to establish contact with a minor not otherwise known to you.

5.1.6 – Publish or transmit any material (by e-mail, uploading, posting or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorised copying of copyrighted material, the digitisation and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorised transmittal of copyrighted software.

5.1.7 – Store or publish content or applications that affect the ability of other people or systems to use Edge Central Services or the Internet. This includes “denial of service” (DOS) attacks against other network hosts or individual users.

5.1.8 – Gain unauthorised access to and/or use of another company and/or individual’s computer system or network.

5.1.9 – Engage in any misleading or deceptive business or marketing practice or that involves providing or promoting illegal pyramid selling schemes or unlawful gambling or gaming activities.

5.2 Unsolicited Email Advertising (SPAM) – Edge Central strictly prohibits the use of its services for the purpose of sending of unsolicited, unwanted or inappropriate messages via email. This includes the sending of email to mailing lists that contain email addresses obtained without the knowledge or consent of the recipient as well as email addresses that have been requested to be removed from any lists by the recipient.

5.3 Shared Hosting Space – Shared hosting services are designed to be used for hosting websites. The use of a shared hosting service for online storage, backups or archival of electronic files including documents, log files, binary files or any files otherwise is strictly prohibited.


6.1 Edge Central reserves the right to revise, amend, or modify this AUP without prior notification. Notice of any revision, amendment, or modification will be posted in accordance with our TOS (Terms of Service). Your continued use of the service following notice of such modifications shall be deemed to be your acceptance of any such modification.


7.1 This AUP shall be governed by and construed in accordance with the laws of the State of NSW Australia, without regard to its conflicts of law provisions. Any cause of action you may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred.

7.2 In the event that any portion of this AUP is held to be unenforceable, the unenforceable portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties and the remainder of the provisions shall remain in full force and effect.

7.3 Edge Centrals failure to insist upon or enforce strict adherence to any portion of this AUP shall not be construed as a waiver of any provision or right. Neither the course of conduct between parties nor trade practice shall act to modify any provision of this Agreement.

Website Legal Notice (Edge Central Pty Ltd).

Welcome to the corporate website of Edge Central Pty Ltd https://www.edgecentral.com.au. Use of this site is governed by the Terms and Conditions set forth. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. The information and materials provided by Edge Central Pty Ltd may be used for informational purposes only. By using our services you agree to follow the terms and provisions as outlined in this legal notice, which apply to all visits to the Edge Central Pty Ltd website, both now and in the future. Edge Central Pty Ltd may at anytime revise and update the Terms and Conditions. You are encouraged to periodically visit this page to review the most current Terms and Conditions to which you are bound. If you do not agree to these Terms and Condition of Use, please do not use this website.

You may view, download and copy information and materials available on this website solely for your personal, non-commercial use. You may also use such material within your organisation in connection with the support of Edge Central Pty Ltd products and or services. As a condition of use, you agree not to modify or revise any of the material in any manner, and to retain all copyright and other proprietary notices as contained in the original materials on any copies of the materials. No other use of the materials or information is authorised. Any violation of the foregoing may result in civil and/or criminal liabilities.

The information and any materials (including white papers, press releases, data sheets, blog articles, product descriptions, and FAQs) available on or from this website are the copyrighted works of Edge Central Pty Ltd and any unauthorised use of that information or materials may violate copyright, trademark and other laws.
Any rights not expressly granted herein are reserved.

Edge Central Pty Ltd trademarks may be used only with written permission from Edge Central Pty Ltd. The Edge Central logo with “Edge Central” text logo are registered trademarks or trademarks of Edge Central Pty Ltd. All other trademarks, brands, and names are the property of their respective owners. Except as expressly specified in these terms and legal restrictions, nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any patent, trademark, copyright or any proprietary rights of Edge Central Pty Ltd or any third party.

As a convenience and to make the Edge Central Pty Ltd website truly service oriented we have included links to complementary sites on the Internet. These sites are owned and operated by third parties. Edge Central Pty Ltd makes no representation and is not responsible for the availability of, or content located on or through, these third party sites. A third party link from the Edge Central Pty Ltd website is not an indication that Edge Central Pty Ltd endorses the third party or its site, or has any affiliation with or between Edge Central Pty Ltd and the third party hosting site.

All comments, feedback, information or materials submitted to Edge Central Pty Ltd through or in association with this website shall be considered non-confidential and Edge Central Pty Ltds property. By submitting such comments, information, feedback, or materials to Edge Central Pty Ltd, you agree to a no-charge assignment to Edge Central Pty Ltd of worldwide rights to use, copy, modify, display and distribute the submissions. Edge Central Pty Ltd may use such comments, information or materials in any way it chooses in an unrestricted basis.

The Edge Central Pty Ltd Internet team strives to provide you with useful, accurate, and timely information on this website. Accordingly, Edge Central Pty Ltd has attempted to provide accurate information and materials on this website but assumes no responsibility for the accuracy and completeness of that information or materials. Edge Central Pty Ltd may change the content of any information or materials available at this website, or to the products described in them, at any time without notice. Edge Central Pty Ltd makes no commitment to update the information or materials on this website which, as a result, may be out of date. Information and opinions expressed in bulletin boards or other forums are not necessarily those of Edge Central Pty Ltd. Neither Edge Central Pty Ltd, nor its officers, directors, employees, agents, distributors, or affiliates are responsible or liable for any loss damage (including, but not limited to, actual, consequential, or punitive), liability, claim, or other injury or cause related to or resulting from any information posted on Edge Central Pty Ltd’s website. Edge Central Pty Ltd reserves the right to revise these terms and/or legal restrictions at any time. You are responsible for reviewing this page from time to time to ensure compliance with the then-current terms and legal restrictions because they will be binding on you. Certain provisions of these terms and legal restrictions may be superseded by expressly designated legal notices or terms located on particular pages of this website.

Edge Central Pty Ltd may, in its sole discretion, terminate or suspend your access to all or part of the Edge Central Pty Ltd website, including, but not limited to any bulletin boards on its site, for any reason, including without limitation, breach of this agreement. In the event this agreement is terminated, the restrictions regarding materials appearing on the site and the representations and warranties, indemnities, and limitation of liabilities set forth in this agreement shall survive any such termination.

This Agreement shall be governed by and construed in accordance with the laws of NSW Australia, exclusive of its choice of law principles. The Australian courts shall have exclusive jurisdiction and venue over any dispute arising out of or relating to this Agreement, and each party hereby consents to the jurisdiction and venue of such courts.

If any provision of this agreement is deemed void, unlawful or otherwise unenforceable for any reason, that provision shall be severed from this agreement and the remaining provisions of this agreement shall remain in force. This contains the entire agreement between you and Edge Central Pty Ltd concerning your use of the site, and the agreement shall not be modified, except in writing, signed by both parties. If you have questions regarding Edge Central Pty Ltd Terms and Conditions, please submit a feedback ticket tohttps://control.edgecentral.com.au. To review Edge Central Pty Ltd Privacy Policy please click the following link:https://www.edgecentral.com.au/privacy-policy/.

Uptime Guarantee (Edge Central Pty Ltd).

We think our services are rock solid and back this up with our 99.9% uptime guarantee. If your service experiences network/infrastructure downtime that isn’t related to:

  • Planned or critical maintenance;
  • Distributed Denial of Service (DDoS) attacks;
  • Installation of software, by the customer, that breaks the Servers OS in someway;
  • Software related issues (e.g. a PHP / Apache / Litespeed upgrade breaking an out of date site or Security Software (mod_security, Firewalls etc) blocking access;

then we will offer a credit for the downtime experienced once we’ve investigated!

What is the service credit offered?

When eligible, the service credit offered is calculated as a percentage of your monthly cost for the impacted service. The breakdown is as follows:

Availability Monthly Downtime Credit Offered
99.90% < 0h 44m 0%
99.50% < 3h 39m 5%
99.00% < 7h 18m 10%
98.00% < 14h 36m 20%
97.00% and below < 21h 54m 30%

The Fine Print (Edge Central Pty Ltd).

By purchasing any hosting or additional service or product from Edge Central Pty Ltd, you (Known from this point forward as The Customer) are entering into an agreement with Edge Central that is bound by the Terms of Service (“TOS”) outlined in this document. This Agreement shall be construed in all respects in accordance with the laws of the state of NSW Australia, applicable to contracts enforceable in that state. By completing the ordering process, you agree to have read, understood, and be bound by these Terms of Service.