Just so where upfront with the legal jargon, here's the fine print.
Uptime Guarantee (Edge Central Pty Ltd).
We believe our services are rock solid, and back this up with our 99.9% uptime guarantee. If your service experiences network/infrastructure downtime that isn’t related to:
- Planned or critical maintenance;
- Distributed Denial of Service (DDoS) attacks;
- Installation of software, by the customer, that breaks the Servers OS in someway;
- Software related issues (e.g. a PHP / Apache / Litespeed upgrade breaking an outdated site or Security Software (mod_security, Firewalls etc) blocking access;
then we will offer a credit for the downtime experienced once we’ve investigated!
What is the service credit offered?
When eligible, the service credit offered is calculated as a percentage of your monthly cost for the impacted service. The breakdown is as follows:
| Availability | Monthly Downtime | Credit Offered |
| 99.90% | < 0h 44m | 0% |
| 99.50% | < 3h 39m | 5% |
| 99.00% | < 7h 18m | 10% |
| 98.00% | < 14h 36m | 20% |
| 97.00% and below | < 21h 54m | 30% |
Customer Care
